Location: Karipur, Near Calicut International Airport
Employment Type: Full-Time (Onsite)
About the Role
Pravasi Souq is looking for a proactive and customer-focused Customer Relationship Coordinator to build and maintain strong relationships with customers. The ideal candidate should have excellent communication skills, be able to handle customer inquiries professionally, and coordinate with internal teams to ensure a smooth customer experience.
Requirements
Req experience in Customer Service, Customer Relationship, Sales Coordination, or a similar role.
Excellent communication skills in English and Malayalam. Knowledge of Hindi is an added advantage.
Strong interpersonal and relationship-building skills.
Good computer knowledge (MS Office, Google Workspace, CRM systems, etc.).
Ability to handle customer queries, complaints, and follow-ups professionally.
Robust organizational and multitasking skills.
Positive attitude and customer-first approach.
Key Responsibilities
Build and maintain robust relationships with customers.
Handle customer inquiries through phone, WhatsApp, email, and other communication channels.
Coordinate with the Sales, Operations, and Support teams to ensure timely service.
Follow up with customers regarding orders, payments, feedback, and service requests.
Maintain accurate customer records and update CRM/database.
Resolve customer concerns promptly and professionally.
Support customer retention and satisfaction initiatives.
Salary & Benefits
Attractive Salary
Performance Incentives
Free Food
Free Accommodation
Career Growth Prospects
Friendly and Professional Work Environment
How to Apply
Send your updated CV.
For more information, call: +91 81390 05600
Pay: Up to ₹13,500.00 per month
Advantages:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Internet reimbursement
Life insurance
Paid sick time
Paid time off