Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : End User & Data center IT Asset Mgmt
Valuable to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an expert in the field of Software Asset Management you con
tribute to Kuehne + Nagel s global software license compliance.

Roles & Responsibilities:
Support the expansion and optimization of the global Software Asset Management organization.
Create awareness and promote compliant software usage within the organization.
Provide consultancy to consumers of software and IT support staff for their change management process.
Regular generation of reports to ensure and improve data quality in close collaboration with stakeholders
Regular monitoring, assessment and improvement of software compliance related data and KPIs




Trend analysis and benchmarking of KPIs
Identification and analysis of additional data sources contributing to higher data quality and transparency
Close collaboration with the Product Owner of the SAM
Data Warehouse to define requirements for further development of its functionality and usefulness

Skilled & Technical Skills:
Academic degree, ideally in business informatics, IT management or software asset management skills acquired through a qualified apprenticeship or training
Experience in accounting, procurement or supplier management
Experience with the application of ITIL processes
High service orientation, team-oriented work style and good communication skills
Cost awareness and creativity to identify optimization po

tential
Excellent English skills, written and verbal
Valuable MS-Office skills Excel and Powerpoint in particular Resilience and flexibility

Additional Information:
The candidate should have minimum 5 years of experience in End User & Data center IT Asset Mgmt.
This position is based at our Chennai office.
A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer Chennai
🏢 Accenture
📍 Chennai