* Handle personalized service requests of Affluent (Solitaire) customers and
deliver TAT.
* Ensure strict adherence to regulatory requirements for Affluent customer
segment.
* Coordinate with internal teams - CPC/RPC/Investment desks for execution of
service requests of Affluent customers.
* Manage complaints and ensure resolution within TAT.
* Ensure higher customer wallet share through service to sales cross-sell and
deepening of banking relationship.
* Deliver performance on service-quality scorecard
* Visit Customers for service related and profilers.
Skills and Requirements:
* Excellent communication skills with customer service orientation
* Courteous, patient and polite
* Team player
* Knowledge of Microsoft Excel
* Understanding of banking norms and processes
* Minimum qualification – Graduate
📌 Associate Relationship Manager (Pune)
🏢 Kotak
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.