Estuate Software Private Limited is a global technology services company specializing in digital transformation, data management, and enterprise software solutions. Headquartered in the US with a significant presence in India, the firm partners with Fortune 500 companies to implement and support complex enterprise platforms. Estuate focuses on delivering high-impact technical services across sectors such as retail, manufacturing, and finance, fostering a culture of continuous learning and technical excellence for its engineering teams.
Role Overview
As a WMS Production Support Engineer, you will serve as the primary technical point of contact for ensuring the stability and performance of Warehouse Management Systems for our global clients. You will work closely with cross-functional teams, including supply chain consultants and infrastructure engineers, to troubleshoot critical incidents, resolve complex application issues, and optimize system workflows. Your work directly impacts the operational efficiency of large-scale distribution centers,
ensuring that supply chain processes remain uninterrupted and high-performing.
Key Responsibilities
Resolve complex production incidents and application bugs to minimize downtime and ensure seamless warehouse operations for end-users.
Perform root cause analysis on recurring system issues to implement permanent technical fixes and improve overall system reliability.
Monitor WMS application performance and database health to proactively identify bottlenecks before they impact business operations.
Collaborate with internal stakeholders and client IT teams to manage system upgrades, patches, and hotfix deployments in production environments.
Maintain comprehensive documentation for support processes and knowledge base articles to streamline troubleshooting efforts across the team.
Manage service requests and incident tickets within defined SLAs to ensure high levels of client satisfaction and operational tra
📌 Estuate - WMS Production Support Engineer (Hyderabad)
🏢 Estuate
📍 Hyderabad
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