“This position is open with Bajaj Finance ltd.”An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team workplace
Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)
All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc.
Delivery of volume from service channels – cashier & call center service.
Delivery of volume from new identified channels like digital, CIBIL watch.
Daily system / process support to sales team.
Daily business MIS preparation and roll out.
Monthly incentive calculation and roll out.
Contest calculation and roll out.
Liaise with HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
Track and Manage On roll & Off roll headcount and productivity.
Liaise with Risk team for Offer generation,
policy changes etc.
Classroom Training & Training over call for any new enhancement, changes in product / processes.
Allocation of monthly offer base to sales / call center team.
Conducting various business meet like ZSM / RSM meet / Contest based trips.
Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.
Managing various vendors: ensuring timely onboarding, calculation of payout etc.
Monthly inputs for SMT reporting and Deck preparation.
Annual inputs for LRS & AOP Deck preparation.4. MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)
Major System issues and TAT for its resolution.
Frequent system changes.
Roll out of new system enhancement / customer communication across various channels.5. DECISIONS(Key decisions taken by job holder at his/her end)
NA6. INTERACTIONS(Key working relationships a job holder n