Company Description

Booked AI is an AI-native corporate travel platform. Employees book flights, hotels, and ground transport through natural conversation across web chat, WhatsApp, Slack, Outlook, and voice. Companies receive policy-aware guidance, centralized billing, and administrative controls through the agent and a dedicated dashboard.

The agent is the primary product interface. It searches live inventory, coordinates multi-leg itineraries, manages checkout and payment, and handles post-booking servicing including cancellations and refunds. Reliability is achieved through deliberate system design: lean prompts, a consolidated tool surface, and authoritative data retrieval; not through layered orchestration

Role Description

We are seeking an AI Engineer to own and extend our agent runtime: model reasoning, tool execution, multi-channel streaming, and quality measurement at scale.

This is a backend-focused role (approximately 80% Python across agent runtime, MCP tooling, and channel integration).



You will collaborate with frontend engineers on chat streaming and structured UI components, but the primary remit is agent systems engineering.

Responsibilities

Extend the core agent runtime: how sessions are held, how turns stream, how models are selected, and how state survives across conversations and channels
Evolve the MCP tool surface via structured discriminators rather than proliferating primitive schemas
Implement reasoning-first structured intent contracts to ensure the agent resolves bookings, policies, and inventory from tools and database records
Expand scenario-based evaluations, LLM-as-judge pipelines, and regression coverage for booking, checkout, and policy workflows
Operate tracing, skill telemetry, and production diagnostics for tool-call consistency and intent enforcement
Implement travel-domain logic including package drafts, multi-city routing, offer revalidation, payment handles, and cancellation/refund flows via content providers and plat

📌 Generative AI Engineer (Bengaluru)
🏢 Booked AI
📍 Bengaluru