JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility
include Bell Staff, Switchboard Operations, Guest Services/Front Desk and
Retail/Gift Shop, as applicable. As a department head, directs and works with
managers and employees to successfully execute all front office operations,
including guest arrival and departure procedures. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front
desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration or related major; 2 years
experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;




demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees'
absence.

• Establishes and maintains open, team-oriented relationships with employees and
ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of
responsibility.

• Communicates performance expectations in accordance with job descriptions for
each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team
members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team
goals, etc.

• Manages day-to-day

📌 Front Office Manager (Mussoorie)
🏢 Marriott
📍 Mussoorie