Job Purpose

The purpose of this job is to oversee and handle day-to-day branch operations and administration in relation to disbursement of home loans. The role will ensure timely closures by following regulatory guidelines and optimal customer management by addressing escalations and delinquency in a proactive manner. It will also ensure high customer satisfaction by delivering effective services through timely query resolution. The role is responsible to manage branch performance metrics by ensuring zero escalations & minimum delinquencies and present data to the zonal head on an ongoing basis. It will work closely with Credit and Collections teams to ensure smooth processes for disbursement and post disbursement activities The role is involved in evaluation, reporting and recommendation of improvements on the adequacy and effectiveness of processes at the branch level. It will manage both - internal & external audit of the branch, and take action on the finding and recommendations suggested.

Job Context & Major Challenges

Job Context/Job Challenges

Job Context

Key Aspects





The operations department is mainly responsible for managing the operations i.e. processing of home loans and their disbursement. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments. They implement processes and ensure strict compliance by liaising with the Risk team

The main activities undertaken at the branch level includes customer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures -post closures processes

The branch operations manager has additional responsibilities to manage bounce check data anddata submission

Key Challenges

To check transactions details are accurate and give authorisation accordingly

To ensure timely disbursement of loan to customer with zero errors in transaction

To ensure timely and accurate dispatch of

📌 ABHFL - Branch Operations Manager - Lucknow (India)
🏢 Aditya Birla Capital
📍 India