* Orchestrate and drive the successful and timely completion of tasks to
achieve customer organizational goals, including the identification and
mitigation of risks and issues which may impact the project.
* Work with the customer to understand their current state processes, goals,
and priorities in order to provide implementation strategy, scope, rollout,
and staffing recommendations.
* Communicate effectively and build robust relationships with all project
stakeholders, including project sponsors, subject matter experts, and project
team members in a timely and consistent manner.
* Review and monitor project work to ensure forward progress is made and work
is completed on time and within budget.
* Identify, monitor, and communicate project-related risks or issues and
mitigation plans including scope changes that may arise during the
implementation.
* Facilitate, coordinate, and arbitrate cross-functional discussions and
decisions with subject matter experts within key functional areas.
* Ability to understand the organization’s strategic priorities and adapt
project timelines and tasks accordingly
* Lead onsite and offsite meetings and training events.
* Work with customers to review and validate application configuration options
and lead workflow and process development conversations.
* Drive data migration activities, including data mapping, validation, and
issue resolution.
* Drive internal projects and process improvement initiatives to completion,
ensuring team members stay on track, risks are identified, and issues are
resolved in a timely manner.
* Share and encourage others to share and use the lessons learned from project
work in order to identify and implement process improvements.
* Contribute to our implementation and software documentation.
* Act as expert resource for Product Support Specialists, Business Analysis,
and other departments in all functional and content areas associated with a
project.