Job Description: BPO MIS Analyst (SQL & VBA Must). Minimum 6 Months Experience

Position: BPO MIS Analyst, Location: Chandigarh, Company: eClerx Services
Limited,
Employment Type: Full time

About the Role:

As a BPO MIS Analyst, you will be responsible for managing and analyzing data to
ensure the effective operation of our Business Process Outsourcing (BPO)
services. Your primary focus will be on developing, maintaining, and optimizing
Management Information Systems (MIS) to support decision-making processes and
enhance operational efficiency.

Key Responsibilities:

* Data Management: Collect, organize, and analyze large volumes of data from
various sources to generate meaningful insights and reports.
* MIS Development: Design, develop, and maintain MIS reports and dashboards to
monitor key performance indicators (KPIs) and operational metrics.
* Data Analysis: Perform in-depth analysis of operational data to identify
trends, patterns, and areas for improvement.
* Reporting: Generate and distribute daily, weekly, and monthly reports to
relevant stakeholders,



ensuring accuracy and timeliness.
* Process Improvement: Collaborate with cross-functional teams to identify and
implement process improvements based on data analysis findings.
* Database Management: Manage and maintain databases, ensuring data integrity,
security, and availability.
* Support: Provide support to the operations team by addressing data-related
queries and troubleshooting MIS-related issues.
* Training: Train and support end-users on MIS tools and reporting systems.

Qualifications:

* Education: Bachelor’s degree in Computer Science, Information Technology,
Business Administration, or a related field.
* Experience:
* Proven experience as an MIS Analyst or in a similar role, preferably within
the BPO industry.
* Experience with data analysis, reporting, and database management.
* Technical Skills:
* Proficiency in MS Office Suite (Excel, Access, PowerPoint) and data
visualization tools (e.g., Ta

📌 Analyst (Chandigarh)
🏢 eClerx
📍 Chandigarh