Key Responsibilities:
Handle customer queries over calls and WhatsApp.
Coordinate with jewellers for documents, app setup, payment gateway setup, training, and support.
Follow up with clients for pending information, documents, payments, and renewals.
Maintain proper records of client status, follow-ups, and operational updates.
Coordinate internally with sales, tech, and support teams to ensure timely completion of work.
Assist jewellers in understanding app features and resolving basic operational queries.
Ensure skilled communication and timely updates to clients.
Preferred Skills:
Positive communication skills in Hindi, English, and Marathi.
Basic computer knowledge and comfort with WhatsApp, Google Sheets, and CRM tools.
Ability to follow up regularly and maintain proper records.
Customer-friendly attitude and willingness to learn.