Working in a fast-paced workplace, Traffic & Shipping Coord I & II will be responsible for providing RMA Support / assistance for various technologies in Ruckus products to our Enterprise customers. The Traffic & Shipping Coord I & II will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus products within the warranty / RMA scope.

Qualifications
Minimum Diploma or Graduation
3+ years of experience in RMA Order desk/ Order Management / customer service
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of customers around the globe
Solid customer handling skills and active listening
Ability to communicate clearly and professionally, both verbally and in writing.

Soft Skills
Willingness to work in a quick paced and challenging work environment.
Ability to multi-task, prioritize, and manage time effectively.
Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customers satisfaction.
Willing to go the ‘extra mile’ and to view customer excellence as a personal objective.
Excellent oral and written communication skills.




Ability to find a solution for or to deal proactively with work-related issues.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a robust work ethic and a team player.

Responsibilities
World Wide HW Replacement Part Dispatches (Advance, RTF & Out of Warranty)
Oversee all logistical details of HW dispatches
Shipping Arrangement, Tracking, POD, Follow up requests, etc.
Process an Average of 190 orders and 1200 emails per week (internal and external emails)
Scheduled follow ups with customers for OOW, RTF & advance replacements to ensure proper shipment, receipting etc.
Daily discrepancy reporting reconciliation of defective returns with 3rd party logistics
Daily confirmation with 3rd party logistics that orders are correctly transmitted, processed and shipped to customers.
World Wide TPM coordination and dispatch
Coordinate all Third-Party Maintenance dispatches ensuring parts and hands meet customers SLA
Dark Sites, Scheduled activities
4 hour and NBD SLA’s
Reverse Logistics
Management of defective part return
Extensive follow up with customer, acct team to get parts returned and properly receipted

📌 Traffic & Shipping Coordinator Karnataka (India)
🏢 Commscope
📍 India