Job Title: Housekeeping Manager
Department: Housekeeping
Reports To: General Manager
Duties & Responsibilities
Manage the daily operations of the housekeeping department.
Ensure all guest rooms, public areas, and back-of-house areas meet hotel cleanliness standards.
Prepare duty rosters and supervise housekeeping staff.
Train, coach, and evaluate housekeeping associates.
Conduct regular room inspections to maintain quality standards.
Coordinate with Front Office, Engineering, and Laundry departments for smooth operations.
Monitor room status and ensure timely room readiness for guest arrivals.
Control housekeeping inventory, linen, guest supplies, and cleaning chemicals.
Maintain department budgets and control operating costs.
Ensure compliance with health, safety, hygiene, and hotel SOPs.
Handle guest complaints related to housekeeping and ensure quick resolution.
Plan preventive maintenance with the Engineering team.
Prepare daily, weekly, and monthly housekeeping reports.
Conduct performance appraisals and motivate the team.
Ensure lost-and-found procedures are followed accurately.
Required Skills
Robust leadership and team management
Excellent communication skills
Attention to detail
Time management and organizational skills
Problem-solving and decision-making
Knowledge of housekeeping SOPs and cleaning standards
Inventory and cost control
Guest complaint handling
MS Office and hotel PMS knowledge (preferred)
Qualifications
Diploma/Degree in Hotel Management or Hospitality Experience
3–7 years of housekeeping experience, including supervisory or managerial experience.
Valuable English communication skills; additional languages are an advantage.
Ability to work adaptable shifts, weekends, and holidays.