Welcome and escort guests to their tables.
Ensure guests receive prompt, courteous, and personalized service.
Present menus and explain daily specials and promotions.
Assist guests with menu recommendations, including food and beverage pairings.
Handle guest requests, complaints, and special dietary requirements professionally.
Follow up during and after meals to ensure guest satisfaction.
Supervise waiters, stewards, and trainee staff during the shift.
Allocate tables and service stations to team members.
Conduct pre-shift briefings and communicate daily updates.
Ensure all staff are properly groomed and in full uniform.
Motivate the team to achieve service excellence.
Ensure the restaurant is fully prepared before opening.
Check table settings, cutlery, crockery, glassware, and linen.
Monitor service standards throughout the shift.
Coordinate with the kitchen for timely order preparation and delivery.
Ensure correct order taking and accurate billing.
Supervise buffet setup, replenishment, and closing procedures when applicable.
Monitor restaurant equipment and report damages.
Ensure sufficient stock of menus, stationery, and service supplies.
Assist in inventory checks of crockery, cutlery, glassware, and linen.
Work closely with the Kitchen, Housekeeping,



and Engineering departments.
Ensure smooth communication between service and kitchen teams.
Verify guest bills before presentation.
Ensure accurate posting of charges.
Follow hotel cash handling and billing procedures.
Ensure all tables and service stations are cleaned and reset.
Complete shift reports and hand over pending work.
Secure restaurant equipment and supplies.
Ensure the restaurant is ready for the next shift.
Excellent communication and interpersonal skills.
Solid leadership and team management abilities.
Knowledge of food and beverage service standards.
Ability to handle guest complaints professionally.
Good organizational and time-management skills.
Familiarity with POS systems and billing procedures.
Immaculate personal grooming and hygiene.
Clean, pressed uniform with name badge.
Skilled appearance and courteous behavior at all times.
Deliver exceptional guest satisfaction.
Maintain 5-star service standards.
Ensure effective, accurate, and timely service.
Promote teamwork and uphold hotel policies and procedures.

Pay: ₹17,000.00 - ₹22,000.00 per month

Experience:
5year: 1 year (Preferred)

Work Location: In person

📌 Restaurant Captain Thrissur (India)
🏢 Ashoka inn
📍 India