Role

Sr. Executive/Assistant Manager - Customer Services & Quality Control

Location

Mumbai

Qualification Profile

Post-Graduation

Experience

2

Job Responsibilities
Customer Services & Quality Control
Qualified Experience & Responsibilities:
Role Focus:
Manage customer support functions, ensuring service quality, compliance, and customer satisfaction. ~~
Key Responsibilities:
Handle functions/SLAs of Customer Support and maintain quality standards. ~~ - Act as the primary point of contact for members and trading participants. Address and resolve their queries and issues related to trading, technology, and operations promptly and professionally. ~~ - Log, track, and manage all incoming queries through various channels (phone, email, and visits). Ensure a timely and effective resolution and escalate complex issues to the appropriate internal teams when necessary.



~~ - Assist current members with the onboarding and documentation process. Provide explicit and concise information to ensure a smooth and efficient joining experience. ~~ - Coordinate inter-department service synchronization. ~~ - Manage CRM entries, emails, and repeat call analysis. ~~ - Ensure data updates, audit SOP preparation, and compliance reporting. ~~ - Provide MIS/process dashboards for monitoring and customer delight. ~~ - Regularly update issues/market concerns for management review. ~~
Candidate Profile:
Strong CRM and Call Centre Management exposure. ~~ - Excellent people management and communication skills. ~~ - Experience in handling audits, compliance, and customer issue resolution. ~~
Compensation:
Commensurate with experience and industry standards. ~~

📌 Sr Executive/assistant Manager Customer Services & Quality Control Mumbai
🏢 Metropolitan Stock Exchange of India
📍 Mumbai