Role Overview:
We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will handle booking, reissuing, and cancellation of air tickets and hotel reservations while ensuring high-quality service delivery.

Key Responsibilities:
Ticketing Operations:
Book, reissue, and cancel air tickets for domestic and international travel.
Ensure compliance with airline policies and fare rules.
Customer Support:
Address client inquiries related to bookings, cancellations, and travel policies.
Provide timely updates on booking status and resolve operational challenges.
Coordination and Documentation:
Maintain accurate records of all transactions and client communications.
Coordinate with airlines, hotels, and other service providers as needed.
Problem Solving:
Handle last-minute changes, cancellations, and reissues efficiently.
Ensure minimal disruption to client travel plans.





Qualifications and Skills:
Experience in the travel industry, especially in ticketing and reservations, is preferred.
Proficiency in GDS platforms like Galileo, Amadeus, or Sabre is a plus.
Solid organizational skills and attention to detail.
Excellent communication and customer service skills.
A willingness to learn and grow within the role.
Knowledge of corporate travel policies is a plus.

Job Type: Full time

Pay: ₹240,000.00 - ₹360,000.00 per year

Perks:
Cell phone reimbursement
Paid sick time

Application Question(s):
Experience in any GDS system like galileo, amedus etc

Education:
Bachelor's (Preferred)

Experience:
Operations management: 1 year (Preferred)

Work Location: In person

📌 Operations Associate Connaught Place
🏢 Samriddhi Tour And Travels
📍 Connaught Place