Role & responsibilities
Invoicing & Sales Handling
Generate and process customer invoices accurately and in a timely manner.
Coordinate with sales and dispatch teams to validate invoice data.
Maintain sales records and ensure proper documentation for audits.
Sales Order & Order Punching
Punch customer orders into ERP or internal systems.
Verify stock availability and coordinate with the logistics team for order execution.
Documentation: DC, PI & PO
Prepare and maintain all delivery challans (DC), proforma invoices (PI), and purchase orders (PO).
Ensure timely submission and record-keeping of all sales and purchase documentation.
Inventory Management (Inward & Outward)
Monitor and record all inventory movements goods inward and outward.
Perform periodic stock checks and reconciliation.
Coordinate with warehouse/logistics teams for inventory accuracy.
Spare Parts Sales, Purchase & Stock Control
Maintain a detailed database of spare parts stock, sales, and purchases.
Reconcile physical stock with system inventory.
Manage reorder levels and coordinate with vendors for procurement.
Logistics Management
Coordinate dispatches and deliveries with transporters and internal teams.
Track shipments and ensure timely delivery to customers/dealers.
Optimize cost and time in logistics operations.
Accounts Receivable / Payment Follow-up
Follow up with customers for pending payments.
Maintain aging reports and highlight overdue accounts.
Assist in customer reconciliations and resolving payment disputes.
Purchase Entries & Statutory Filings
Record all vendor bills and purchase transactions in accounting systems.
Assist in monthly GST Nil filing, PF & ESI registrations, and other compliance tasks.
Customer & Dealer Relationship Management
Maintain regular communication with customers and dealers for order status, service issues, and feedback.
Support sales team in strengthening dealer/distributor network.
Escalation and Complaint Management
Log, track, and resolve customer complaints and escalations in coordination with concerned departments.
Maintain complaint register and improve resolution turnaround time.
Preferred candidate profile
Proficiency in Tally / ERP / Excel / Accounting software.
Solid knowledge of invoicing, GST, and statutory compliance.
Valuable coordination, communication & interpersonal skills.
Time management and multitasking ability.
Problem-solving skills related to finance, logistics, and customer issues.