Company Description:

We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the domestic market at an affordable price utilizing its local sourcing and manufacturing capabilities.

Let's talk numbers. We are currently the market leader in India across the e-bike category and are just on the verge of announcing our Series C. Having grown from a team of 5 to 400+ across the globe, from a small garage to offices across 15+ countries and clocking in INR 300+ Cr revenue in the first three years of operations. We have raised a series B from global investors. We think this is a excellent start to our exciting journey.
We think this is a great start to our exciting journey.

Come, join us, help us transform the world, mobility,



and have a blast while doing it Think you are the right fit? Feel free to apply

About the Role:

The CRM Executive will serve as the primary point of contact for customers, ensuring timely resolution of queries and smooth coordination between customers and service engineers.

Key Responsibilities:

Handle inbound clients' calls and respond promptly and professionally
Generate and maintain support tickets for customer issues and requests
Address customer queries related to products, services, and complaints
Coordinate with and route customers to the appropriate service engineers based on issue type
Follow up with customers to ensure timely resolution and satisfaction
Maintain accurate records of customer interactions, tickets, and resolutions in the CRM system
Escalate unresolved or critical issues to relevant teams/management
Support the commissioning team by ensuring smooth customer communication during the in

📌 CRM - Executive (India)
🏢 EMOTORAD
📍 India