Support the rollout, adoption, and ongoing management of finance systems (FIAT,
PeopleSoft, e-A&L; and Concur). This role focuses on ensuring system readiness
for hotels, providing user support, coordinating training, and driving
continuous improvement.
Key Responsibilities
1. System Implementation & Readiness
* Maintain system trackers (FIAT & PeopleSoft Smartsheets) and monitor hotel
readiness
* Review configuration templates and key reports to ensure accuracy and
compliance
* Track pre-opening progress and support system implementation activities
2. Training & Communication
* Plan and coordinate training schedules and webinars
* Host training sessions and support user onboarding
* Manage training communications, including invitations and follow-ups
* Develop basic training materials and self-learning content (e.g., videos)
3. System Support & Stakeholder Engagement
* Act as a point of contact for hotel enquiries and system-related support
* Manage support mailbox and respond to user queries in a timely manner
* Liaise with internal teams and stakeholders to resolve issues
Reporting, Adoption & Continuous Improvement
* Monitor system adoption and prepare periodic reports
* Support FIAT billing and e-A&L; monthly completion tracking
* Conduct surveys, analyze feedback, and recommend improvements
Qualifications & Experience
* Undergraduate degree in Finance, Accounting, or a related field is preferred
but not mandatory
* 3–5 years of experience in finance systems, ERP support, or project
coordination
* Experience with ERP systems and hospitality operations is an advantage
Technical Skills
* Advanced Microsoft Excel; proficient in PowerPoint and Word
* Experience with Smartsheet or tracking tools preferred
* Ability to create easy training materials and video recordings (Microsoft
clip champ)
Core Competencies
* Strong communication and stakeholder management skills
* Good analytical and problem-solving ability
* Strong organizational skills with atten