About The Role

We are looking for an Implementation Specialist to own end-to-end implementation of client loyalty programs on Loyallife, our loyalty platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and loyalty program structures, scope and plan the engagement, configure programs on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements.

Key Responsibilities

Scoping & Planning

Understand client loyalty program structures (tiers, earn/burn rules, redemption catalogs, member hierarchies, data sources) through requirement-gathering discussions.
Create SOWs defining scope, timelines, deliverables, and assumptions.
Define and own the project plan across the implementation lifecycle.

Data & Integrations

Understand client data (CRM, POS, e-commerce, transaction systems) and map it to platform requirements.




Work with Tech and Product teams to define integration requirements and resolve data or system issues.
Validate, cleanse, and reconcile data to ensure loyalty program calculations (points, tiers, rewards) are accurate.

Program Configuration

Set up loyalty programs on Loyallife based on client requirements — earn/burn rules, tier logic, redemption workflows, approval flows.
Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability.

UAT & Sign-off

Run client UAT: prepare test scenarios, validate program outputs against expected points/rewards, track and resolve issues.
Drive client sign-off before go-live.

Hypercare & Handover

Own the hypercare period post go-live — monitor program runs, resolve early issues, ensure client confidence in the system.
Transition client to steady-state support with explicit documentation (solution design, data mapping, program configuration notes, runbooks).

Stakeho

📌 Implementation Specialist (Bengaluru)
🏢 Xoxoday
📍 Bengaluru