Role Overview

The Travel Consultant owns end-to-end itinerary planning and customer coordination, sitting at the intersection of

product, operations, and customer experience. The role demands a sharp eye for detail, a strong sense of

ownership, and the ability to translate customer goals into well-structured, seamless travel plans.

You will work closely with customers, internal operations teams, and vendors to design FIT itineraries, manage

revisions, support pre-travel queries, and ensure a smooth handover for execution — all within defined turnaround

times and quality standards.

Key Responsibilities

Itinerary planning & customer coordination
Design customised FIT itineraries tailored to each customer's preferences, budget, duration, and travel goals.
Build detailed day-wise travel plans covering destinations, sightseeing, transfers, routing, and logical flow.
Serve as the single point of contact for customers throughout the itinerary planning phase.
Manage multiple itinerary requests simultaneously, maintaining quality and adherence to turnaround timelines.




Handle itinerary revisions accurately and efficiently based on customer feedback.
Operations & Internal Collaboration
Coordinate closely with internal operations teams to ensure accurate handover and smooth execution of travel plans.
Ensure all itinerary details are clearly documented and aligned with operational feasibility.
Address pre-travel queries and provide customers with explicit guidance for a hassle-free experience.
Adhere to defined SOPs, documentation standards, and internal product guidelines at all times.
Process adherence & continuous improvement
Maintain high standards of accuracy, completeness, and consistency across all itinerary outputs.
Proactively identify gaps or inefficiencies in itinerary flows and customer handling processes.
Share structured feedback with product and operations teams to improve offerings and workflows.
Actively contribute to improving turnaround times, quality ben

📌 Executive- Holidays (Mumbai)
🏢 Tripjack
📍 Mumbai