Overview
The Product Support Analyst -1, is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A working knowledge of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with a general understanding of java/.net, networking concepts, ITIL frame work, with stake holder communication and management experience.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
Responsibilities
Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.
Ability to associate priorities, risks with issues logged and actively escalate where required.
Ability to drive issues to closure through interaction with a wide variety of stakeholders.
Outstanding teammate who is ready to contribute, lead and own elements of troubleshooting and problem resolution




Documenting troubleshooting and problem resolution steps, by determining best course of action.
Ability to learn and adapt to new technologies based on organization needs.
Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
Qualifications
Bachelor's Degree in computer or engineering related field (or related field experience).
Minimum of 1-2 years related Product support engineering experience preferred, working directly with End-user customers
Experience in troubleshooting issues related to web based UI
Hands-on experience in Supporting Application running on Java or .net, with the ability to understand the code.
Experience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.)
Conceptual/working knowledge of AWS, Networking and Communication protocol.
Experience in RDBMS workings, with writing simple sql queries
Hand’s on with Shell/Perl Script debugging
Conceptual/working k

📌 Associate Product Support Analyst (Bengaluru)
🏢 Publicis Groupe Holdings
📍 Bengaluru