Arcadis is the world's leading company delivering sustainable design,
engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving
quality of life. Everyone has an important role to play. With the power of many
curious minds, together we can solve the world’s most complex challenges and
deliver more impact together.

Role description:

Drives service continuity and end-user satisfaction for Oracle Solutions by
leading incident response, proactive monitoring, and operational support across
all environments to meet business demand.

Role accountabilities:

* Works with the GSI Solutions Director to address Key Business Users' feedback
and satisfaction with Tower services.
* Collaborates with GSI Domain teams to deliver productive and well-run
processes.
* Ensures Oracle Application and Extension services maintain operational
stability and adhere to Oracle's documented standards and industry best
practices.
* Oracle Application and Extension services include API Management, Apex,




Kubernetes & Containers, WebLogic, Application Extensions, Database Schema
Design, and Java Development, and Regional Interfaces.
* Leads capacity planning, technical documentation, upgrade coordination, patch
management, and lifecycle support for Oracle-based applications and
extensions.
* Establishes and maintains proactive application monitoring, alerting, and SLA
tracking to ensure system availability and performance meets business
demands.
* Manages incident triage, root cause analysis, problem resolution, and
escalation procedures across all Oracle applications and extension services.
* Coordinates with the release manager to validate deployment readiness,
support release activities across environments, and ensure rollback
procedures minimize the risk of business disruption.
* Ensures compliance with application security and data privacy practices.
* Manages service request queues, change requests, and e

📌 Oracle Solutions Support Manager (India)
🏢 Arcadis
📍 India