Job Summary

We are looking for a highly motivated Operations Team Lead to oversee and manage back-office operations while ensuring productivity, quality, and service standards are consistently met. The ideal candidate will have at least 2 years of experience in back-office operations, team handling, process management, and stakeholder coordination. The role requires strong leadership, analytical skills, and the ability to drive operational excellence.

Key Responsibilities
Lead and manage a team of back-office associates to achieve daily, weekly, and monthly targets.
Monitor team performance, productivity, and quality metrics to ensure operational goals are met.
Allocate work effectively and manage workloads to maintain service level agreements (SLAs).
Conduct regular team huddles, one-on-one meetings, and performance reviews.
Review operational processes and identify prospects for process improvement and automation.
Handle escalations, resolve process-related issues, and ensure timely closure.
Maintain accuracy and compliance with internal policies and client requirements.
Prepare and analyze operational reports, dashboards, and MIS data.
Coordinate with internal stakeholders and support teams to ensure seamless operations.
Support hiring, onboarding,



training, and mentoring of recent team members.
Drive employee engagement initiatives and foster a positive work environment.
Ensure adherence to productivity, quality, attendance, and compliance standards.

Required Qualifications
Bachelor's degree in any discipline.
Minimum 2 years of experience in Back Office Operations, with at least some experience in team handling or mentoring.
Experience into Attrition and Shrinkage handling.
Experience managing operational processes, data processing, transaction processing, or administrative support functions.
Strong understanding of SLA, productivity, quality, and operational metrics.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Excellent communication and stakeholder management skills.
Robust analytical and problem-solving abilities.

Preferred Skills
Experience in shared services, BPO, KPO, HR Operations, or Administrative Operations.
Knowledge of MIS reporting and data analysis.
Experience with process improvement initiatives.
Ability to manage multiple priorities in a fast-paced environment.
Strong people management and coaching skills.

📌 Operations Team Lead Tamil Nadu
🏢 DATAMARK BPO SERVICE
📍 Tamil Nadu