The host has to approach Customers with a smile, greet him cheerfully and understand his needs empathetically.
He/ She has to listen actively all queries and objections of the customer and handle them efficiently to the satisfaction of the customer.
The host has to religiously obtain customers valued feedback and data in the prescribed format.
The host has to maintain customer database with product details in the follow up register.
The role involves writing down customers’ requirement, which may not be available and ensure availability of such stock and give immediate feedback to the customers.
The role includes listening actively to all Customer Queries, Suggestions, Grievance and Complaints and redressing them effectively.
The host has to deal effectively with angry or discourteous Customers in a polite, but firm manner.
The host has to develop and retain loyal customers by developing effective relations and maintaining their database and being in touch.
Exit interview of the customers who have not purchased and share feedback with the SM.

📌 Customer Care Executive Maharashtra
🏢 Nilkamal
📍 Maharashtra