Roles and Responsibility
Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to enhance customer experience.
Maintain high product knowledge to effectively support customers.
Consistently meet or exceed performance metrics, such as resolution rates and response times.
Job Requirements
Solid communication and interpersonal skills.
Ability to work in a quick-paced workplace and handle multiple interactions simultaneously.
Proficient in using CRM software and other support tools.
Excellent problem-solving and analytical skills.
Ability to adapt to changing processes and procedures.
Strong attention to detail and ability to maintain accuracy.
📌 Customer Support Executive Domestic Punjab (India)
🏢 TP
📍 India
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