Servicenow Developer

Job Description :
5+ years experience in software development, with significant hands-on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
Robust JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
Solid understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration vs customisation best practice.
Proven experience building ITSR-aligned request solutions, including :
Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
Flow Designer and workflow patterns for request fulfilment
Hands-on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
Robust knowledge of update set hierarchy and deployment/promotion practices across environments.
Integration experience,



including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
Demonstrated ability to design and document process-based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
ServiceNow certification preferred/required : CSA and/or CIS (as applicable).
Ability to translate business requirements into end-to-end request processes and technical solutions; strong analytical and problem-solving skills.
End-to-end delivery experience across solution design, build, test, deployment, and hypercare/support.
Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.

📌 Servicenow Developer Maharashtra
🏢 Forward Eye Technologies
📍 Maharashtra