Role & responsibilities
Manage the complete customer lifecycle from booking to plot registration and handover.
Act as the primary point of contact for customers and resolve queries promptly.
Coordinate with Sales, Legal, Finance, Projects, and Registration teams to ensure smooth customer onboarding and documentation.
Maintain accurate customer records and update CRM software regularly.
Track customer payments and coordinate with the finance team for collections and payment follow-ups.
Schedule and coordinate plot registrations, agreement execution, and possession formalities.
Handle customer complaints and ensure timely resolution with high customer satisfaction.
Prepare MIS reports, customer status reports, and management dashboards.
Ensure compliance with company policies and statutory documentation.
Monitor customer feedback and implement initiatives to improve customer experience.
Support referral programs and customer engagement activities.
Maintain strong relationships with customers throughout the project lifecycle.
Preferred candidate profile ;
2+ years of CRM experience in the Real Estate industry (Plotted Development is mandatory).
Strong customer relationship and stakeholder management skills.
Excellent communication and interpersonal skills.
Experience in post-sales customer support and documentation.
Knowledge of registration, agreements, and plot handover processes.
Hands-on experience with CRM software.
Good knowledge of MS Excel, Word, and PowerPoint.
Strong coordination and follow-up skills.
Problem-solving and complaint resolution abilities.
Ability to manage multiple customers and priorities simultaneously.
Robust analytical and reporting skills.
Attention to detail and documentation accuracy.
Ability to work in a target-driven and quick-paced environment.
Experience in plotted development projects is mandatory.
Valuable understanding of the end-to-end real estate customer journey.
Immediate joiners are preferred.