We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 4 to 7 years of experience and be based in the company's location.

Roles and Responsibility
Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience as a Team Leader or similar role in a BPO/Call Centre setting.
Strong knowledge of domestic BPO/Call Centre operations and processes.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced workplace and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience with team management tools and software is an added advantage.

📌 Team Leader Operations Domestic Maharashtra
🏢 TP
📍 Maharashtra