Handle inbound and outbound customer calls, responding to queries and requirements promptly. Maintain accurate records of customer interactions and data using Excel and other reporting tools. Ensure high levels of customer satisfaction by providing timely and effective support. Address customer concerns with professionalism and escalate issues when necessary. Understanding the preferences of customers and converting potential customers. Driving Sales across platforms. Developing marketing plans to increase brand awareness. Ensuring a brand's presence on online and offline platforms. Reviewing product packaging and positioning procedures. Working closely with the brand manager. Ensuring consistency in the product line strategy. Updating product pricing to align with the company's long-term strategies. Organizing and participating in promotional activities to uphold a positive brand image. Coordinating customer loyalty plans. Performing activities to communicate the business value proposition to customers. Recording customer information according to a target profile. Implementing various product and brand promotion plans.



Providing inputs from the customer experience map to the design and development teams. Brand Associate Requirements A bachelor's or master's degree in marketing, advertising, communication, business administration, management, or a similar field. Work experience as a brand associate, marketing associate, or a similar role. Knowledge about product packaging, positioning and pricing. Ability to perform market analysis and interpret charts, spreadsheets, etc. Valuable Written and Verbal communication. Role & responsibilities

Preferred candidate profile

A bachelor's or master's degree in marketing, advertising, communication, business administration, management, or a similar field. Work experience as a brand associate, marketing associate, or a similar role. Knowledge about product packaging, positioning and pricing. Ability to perform market analysis and interpret charts, spreadsheets, etc. Valuable Written and Verbal communication.

📌 Brand Associate & Customer Success Maharashtra (India)
🏢 Moka Brands
📍 India