Role & responsibilities
Quality Standards & Compliance
Ensure adherence to NABH / internal quality protocols and dialysis standards.
Monitor compliance with hospital policies, SOPs, and statutory requirements.
Conduct regular audits of dialysis units and support functions.
Patient Safety & Infection Control
Implement and monitor infection control practices in dialysis units.
Track hospital-acquired infections (HAIs) and dialysis-related complications.
Ensure proper sterilization, biomedical waste management, and hygiene standards.
Documentation & Process Management
Maintain accurate documentation of quality records, audit reports, and SOPs.
Review and update policies and procedures regularly.
Ensure proper patient records, consent forms, and treatment documentation.
Audit & Monitoring
Conduct internal audits (clinical & non-clinical).
Identify gaps and ensure timely closure of audit findings.
Coordinate external audits (NABH or client audits).
Training & Development
Organize training programs on quality standards, patient safety, and compliance.




Conduct induction training for recent employees on QA protocols.
Promote continuous learning and improvement culture.
Incident Reporting & CAPA
Monitor incident reporting system (errors, near misses, adverse events).
Perform root cause analysis (RCA).
Implement Corrective and Preventive Actions (CAPA).
Patient Feedback & Satisfaction
Collect and analyze patient feedback.
Address complaints and ensure resolution within timelines.
Work on improving patient experience and satisfaction scores.
Data Analysis & Reporting
Track quality indicators (infection rate, machine downtime, patient outcomes, etc.).
Prepare monthly MIS and quality reports.
Share insights with management for decision-making.
Coordination with Operations
Work closely with technicians, nurses, and doctors to ensure quality delivery.
Support operational improvements in dialysis processes.
Ensure standardization across all centers.

📌 Quality Assurance New Delhi
🏢 Apex Kidney Care
📍 New Delhi