Roles and Responsibility
Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to provide coaching and feedback on performance.
Analyze data and trends to identify opportunities for process improvements.
Develop and maintain reports to track quality metrics and performance.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements
Minimum 1years of experience in a quality analyst role, preferably in a BPO or call center setting.
Excellent communication and interpersonal skills are required to effectively interact with team members and customers.
Robust analytical and problem-solving skills are needed to analyze data and identify trends.
Ability to work in a quick-paced workplace and meet deadlines.
Strong attention to detail is essential to maintain accurate records and reports.
Experience with quality control processes and procedures is preferred.

📌 Quality Analyst International Haryana
🏢 TP
📍 Haryana