Roles and Responsibility
Manage and supervise a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Analyze operational data to identify trends and areas for improvement.
Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
Train and mentor team members to improve their skills and performance.
Monitor and control operational expenses to ensure cost-effectiveness.

Job Requirements
Proven experience in BPO/Call Centre operations with at least 7 years of experience.
Solid knowledge of domestic market trends and regulations.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Solid analytical and decision-making skills with attention to detail.
Experience in managing and inspiring a team to achieve high performance levels.

📌 Team Leader Operations Domestic Punjab (India)
🏢 TP
📍 India