Roles & Responsibility:
Experience or interest of working in a customer service role in the travel industry would be preferred.
Excellent knowledge of GDS software like Amadeus, Galileo & Sabre.
Excellent communication skills, both verbal and written.
Good knowledge of either Re-issue, Refund, Cancellation.
Solid attention to detail and the ability to multitask.
Ability to work independently and in a team setting.
Excellent problem-solving skills and the ability to handle and resolve customer complaints.
Knowledge of online hotel booking systems.
Handing flights booking, cancellation and refunds.
Must Have Qualities:
Bachelor's degree in Hospitality, Tourism, or a related field is preferred, however other graduates with relevant experience and good communications skills could also apply.
BPO experience is preferred but not mandatory.
IATA certification is preferred but not mandatory.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.