Roles and Responsibility
Manage and analyze customer interactions using CRM software.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to achieve business objectives.
Provide exceptional customer service and support to clients.
Identify and resolve customer complaints professionally and promptly.
Maintain accurate records of customer interactions and transactions.

Job Requirements
Strong knowledge of CRM software and IT enabled services.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced setting and meet deadlines.
Solid analytical and problem-solving skills.
Experience in managing and leading teams to achieve business goals.
Strong understanding of customer needs and preferences.
Ability to adapt to changing circumstances and priorities.
Educational qualification: Any Graduate or Postgraduate degree.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth through creative solutions.

📌 Business Analyst Malad (India)
🏢 TP
📍 India