Roles and Responsibility
Supervise and coordinate daily operations activities to ensure efficiency and productivity.
Develop and implement process improvements to increase quality and reduce costs.
Manage and train a team of customer support representatives to achieve high levels of customer satisfaction.
Analyze operational data to identify trends and areas for improvement.
Collaborate with other departments to resolve issues and improve overall performance.
Implement and maintain quality control measures to ensure consistency and excellence.

Job Requirements
Proven experience in operations management, preferably in a customer service or BPO setting.
Robust leadership and communication skills are essential.
Ability to work in a fast-paced setting and adapt to changing priorities.
Excellent problem-solving and analytical skills are required.
Experience with CRM software and teleperformance tools is preferred.
A Bachelor's degree in any discipline is required.

📌 Operations Supervisor International Punjab (India)
🏢 TP
📍 India