Role & responsibilities
Welcome and engage every customer upon entry, creating a warm and inviting first impression.
Initiate conversations to understand the customers purpose of visit and capture essential details to establish rapport and personalize their experience.
Listen actively and empathize with customers to accurately identify their needs and the specific products or services they are seeking.
Guide and connect customers with the appropriate store staff, ensuring a smooth and informed handover for continued assistance.
Monitor customer flow and prioritize support, ensuring every visitor receives timely attention.
Resolve minor queries on the spot and escalate concerns when necessary to uphold service standards.
Maintain updated knowledge of store offerings to provide accurate initial guidance and enhance customer trust.

Preferred candidate profile

Target Industry / Profile Background: Hospitality, Automobile, Customer Service Industry, Airhostess Background.

📌 Customer Relationship Manager Maharashtra
🏢 The Sleep
📍 Maharashtra