Patient Care/ Customer Care/ Community Care.
Help people to adhere to Unit’s policies & practices and provide prompt services to external & internal customer.
Process/ Documentation/ Compliance
Assist in the setting up of the credit control system.
Maintain accurate records of all chasing activity pertain to dispatch.
Proper checking of billing and supporting reports before dispatch.
Proper using of audit tools of final bills, which are set to dispatch.
Controlling of dispatch data, receiving record and reports.
Proper resolution of 1st level escalations and proper query reply.
Regular meetings with FO or other inter department to ensure all relevant details
are proper and resolution of points with discussion.
Identify changes in billing patterns and propose action to avert billing leakages.
Ensure that all transactions are compliant as per SOP.
Handle disputed bills and negotiate to bring payment within the agreed terms.
Provide accurate advice on billing queries.
Respond promptly and completely to NHA Portal as well as CGHS & TPA /PSU, internal enquiries.
Prepare files for transfer to the Debt Recovery Dept.
Providing ad-hoc reporting as and when requested.
Ensure Weekly / Monthly processing deadlines are met as required.
Financial Cost and Revenue Contribution
Monitor and drive cost efficiencies.
Productive utilization of working capital & optimization of resources.
Follow Cash / Credit / Corporate billing /discount instructions.