Hiring | System Engineer (L1 Desktop & Windows Server)

Job Details
Role: System Engineer L1 (Desktop + Windows Server Support)
Open Positions: 1+
Location:
Dhirubhai Ambani International School (BKC, Mumbai) / Thane (W)
Experience: 2 – 4 Years
Shift: General / Rotational (as per requirement)
Employment Type: Full-Time

Job Overview

We are looking for a System Engineer (L1) with hands-on experience in desktop support, Windows server administration, and basic networking. The candidate will be responsible for managing end-user support, troubleshooting infrastructure issues, and ensuring smooth IT operations.

Key Responsibilities

Desktop & End-User Support
Handle incidents, service requests & first call resolution (FCR)
Troubleshoot desktops, laptops, printers, scanners
Provide technical support and issue resolution
Install and configure MS Office (2016/2019), Outlook, Office 365
Create and manage user profiles & desktop settings
Perform routine maintenance and system upgrades
Manage helpdesk tickets and prioritize issues
Submit daily, weekly, and monthly reports

Windows Server & Infrastructure Support
Support Windows Servers (2012/2016/2019)
Troubleshoot server hardware,



OS, and basic network issues
Monitor servers, firewall, network devices, and backups
Perform regular maintenance (Local/UAT/Production servers)
Assist in Disaster Recovery (DR) planning and execution
Coordinate with vendors, ISPs, and cloud teams (Azure)
Maintain IT inventory, licenses, and documentation (MIS/SOPs)
Support email systems and enterprise applications

Required Skills
Robust knowledge of Desktop Support / End User Support
Basic knowledge of Windows Server Administration
Understanding of Networking (Switches, Routers, Firewall)
Experience with Office 365 & Outlook configuration
Knowledge of software installation & troubleshooting
Familiarity with helpdesk/ticketing tools
Basic PowerShell scripting (optional)

Candidate Profile
Experience: 2–4 years
Qualification: Diploma / B.Sc / BCA / B.E (IT/Computers/Electronics) / Any Graduate
Solid problem-solving and multitasking skills
Positive communication and teamwork ability
Self-motivated and proactiveRole & responsibilities

Preferred candidate profile

📌 System Engineer Maharashtra
🏢 Geekay Infotech
📍 Maharashtra