Role & responsibilities :
For both standard and complex billing ensure all client invoices are produced accurately.
Responsible for ensuring all invoices are dispatched to clients in a timely manner in accordance with the contract
Responsible for timely resolution of queries within any agreed SLAs & KPI’s
Develop, maintain and promote valuable relationships with the business lines at all levels whilst ensuring processes are communicated adequately and appropriately
Ad-hoc reporting duties, and financial analysis, via systems for use both internally and externally
Assisting in the conversion of clients use of e-billing solution
Checking client invoicing format and address requirements
Responsible for accurate and timely reconciliations of self-billing accounts and inter-company accounts
Adopt & demonstrate the company’s core values in the delivery of a customer-focused service in line with the FSSC vision statement
Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across all finance teams.
Handle customer complaints in line with the company complaints policy
Contact clients,



using both written and verbal communication, to obtain missing remittances
Testing- Pro-Actively support when testing of new process/ software is required
On-boarding of new clients- Support the onboarding process of current clients ensuring all client set-ups are correct and in line with the company procedures
To generate sales invoices and print in line with the Billing Calendar
Identify opportunities for process, product and service improvement, following agreed CI methodology. Contribute to improvement projects as requested by management
Actively support the Finance team goal to deliver world class customer service as set out in the FSSC customer service charter.

Customer Service
Maintain a explicit understanding of your customers’ requirements
Adopt a positive and friendly attitude
Give customers a positive impression of the organisation
Do the job in a reliable way (only promise what you can deliver and deliver what you have promised)
Be a honest, fair and a team player
Understand and adapt to your audience

📌 Associate Specialist Tamil Nadu (India)
🏢 Randstad
📍 India