Parent Relationship Management
Build solid relationships with prospective and existing parents.
Understand parent requirements and provide suitable solutions.
Deliver an excellent customer experience throughout the admission journey.
Act as the primary point of contact for admission-related queries.
Lead Management & Conversion
Handle leads generated through digital campaigns, referrals, events, and walk-ins.
Conduct outbound and inbound calls with prospective parents.
Schedule school visits and admission counseling sessions.
Follow up with leads to improve admission conversion rates.
Admissions & Business Development
Guide parents through the admission process.
Support branch admission targets and enrollment goals.
Participate in marketing activities and outreach programs.
Identify prospects to improve admissions performance.
Customer Service
Resolve parent concerns and queries effectively.
Maintain high levels of parent satisfaction.
Coordinate with academic and administrative teams.
Data Management & Reporting
Update and maintain CRM records.
Track lead status and admission pipelines.
Generate reports and maintain documentation.
Cross-Functional Coordination
Work with Marketing, Operations, Academics, and Branch teams.
Support initiatives to improve admissions growth and customer experience.