Job Description: Technical Writer

Role Type: Contract (3 Months)

Role Overview:

We are looking for a Technical Writer to create and maintain clear, structured product documentation for a SaaS platform. The person will work with Product, Engineering, Customer Success, Support, and Implementation teams to convert product knowledge into customer-facing and internal documentation.

Key Responsibilities:
Create and maintain product documentation, user guides, FAQs, and help articles.
Prepare release notes for recent features, enhancements, and production releases.
Maintain change logs for minor updates and fixes.
Document product workflows, configurations, admin actions, and user journeys.
Work with Product, Engineering, QA, CS, and Support teams to gather accurate information.
Improve existing documentation for clarity, consistency, and usability.
Organize documentation in a scalable wiki/help-center structure.
Ensure documentation is updated in line with product releases.
Create clean, structured content that can also support AI/help-bot use cases.

Required Skills:




Strong written communication and ability to simplify complex concepts.
Experience in technical writing, product documentation, or SaaS documentation.
Ability to understand product workflows, UI behavior, and configurations.
Experience writing user guides, release notes, FAQs, and knowledge-base articles.
Solid attention to detail and consistency.
Ability to work with cross-functional teams and gather information independently.
Familiarity with tools like Confluence, Notion, GitBook, Zendesk Guide, Freshdesk, or similar platforms.

Positive to Have:
Experience in HR tech, ATS, B2B SaaS, or enterprise software.
Basic understanding of agile development, Jira, user stories, and release cycles.
Experience creating documentation for AI knowledge bases or support bots.

Key Deliverables:
Product wiki documentation.
Customer-facing help articles.
Release notes and change logs.
Internal documentation for CS, Support, and Implementation teams.
Documentation templates and standards.

📌 Techincal Writer Karnataka
🏢 Info Edge
📍 Karnataka