Role & responsibilities
ServiceNow Development & Support Team with hands-on experience in developing, maintaining and enhance applications on the ServiceNow ITSM platform (help desk/service management)
Demonstrate expert knowledge of ServiceNow toolset and integrations with related systems.
ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
Provide technical assessments, written documentation and technical expertise.
Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise.
Positive knowledge of CMDB, Discovery, MID Server Architecture, Probes, Sensors, Identifiers.
Knowledge of Infrastructure / Networking.
Analyse client setting's current state, maturity and complexities, and advise on best practice solutions.
Communicate with the client on all aspects of initiated work in a explicit and concise manner
Communicate all project updates, possible timeline deficiencies, problems, issues or events that could affect the overall project deliverables to customers on behalf of the team
Participate in internal or customer meetings as required adding value where and when required.

📌 Servicenow Developer West Bengal
🏢 Tata Consultancy Services
📍 West Bengal