Role & responsibilities:

We are looking for Customer care Executives.

Voice Process.

Job Location: Pan India (Noida, Chennai, Navi Mumbai, Bihar)

Candidates from all the above mentioned locations can apply.
Inquiry Management: Promptly respond to customer questions regarding products, services, pricing, and company policies.
Complaint Resolution: Listen actively to customer grievances, troubleshoot issues, and provide timely, accurate solutions.
Multichannel Support: Deliver seamless service across voice calls, emails, live chat, and social media channels.
Customer Data Management: Accurately update and maintain customer interaction records in the Customer Relationship Management
Escalations: Identify complex technical or service issues and properly escalate them to the appropriate department while ensuring follow-up.
Feedback Collection: Gather customer feedback post-resolution and share insights to help improve overall business services

Preferred candidate profile

Freshers with positive Communication Skills

📌 Customer Support Executive Freshers Uttar Pradesh (India)
🏢 ICCS
📍 India