Preferred candidate profile

2+ years of experience in data networking, routing & switching & network security.

Network security experience is must.

Positive understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP,
TFTP).

Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.

Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

Experience on routing protocols RIP V1/V2, OSPF, and BGP

Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x

Working knowledge on PaloAlto Networks, Cisco, Checkpoint, Juniper, Fortinet, SonicWALL,
NetScreen, Juniper SRX will be an advantage.

Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark

CCNA, CCNP, PaloAlto Security Certification, CCSP certifications will be an added advantage.

Knowledge of Server Load Balancing (SLB) and DHCP, VRRP and IGMP.

Roles and Responsibility of Engineer

Handles technical support cases from PaloAlto Networks customers

Case ownership, documentation and management





Customer Management, Setting right expectations, Situation handling

Driving case progression as per the SLA

Utilizing tools and systems

Working with relevant groups in the client organization (SE, Support Manager, L3) for case
progression and updates

Backlog Management and meet the expectation set with customers

Work on pending cases(backlogs) and drive towards closure

Periodic follow up as per SLA defined by the client

Process, Queue Adherence and SLA awareness

Adhere to the process guidelines specified for the defined workplace (SIP, ISO etc.)

Knowledge Base Article Creation when there is an prospect for it

To contribute knowledge base and the knowledge sharing forum

Improving customer experience and Building relationship

Completing PaloAlto Networks certification within 120 days of go-live

📌 Network Security Engineer Tamil Nadu (India)
🏢 Talentov
📍 India