ï· Customer Engagement: Welcome every client with warmth and professionalism, understand their design intent, space type, and functional needs, and guide them across our decorative and functional product range.
ï· Product Knowledge: Master all SKUs under assigned categories (COBs, decorative, panels, etc.) and learn how different lights affect space, ambiance, and usability.
ï· Sales Conversion: Assist in quotations, pricing, and final closure, and coordinate with billing, dispatch, and post -sale service.
ï· CRM & Follow -up: Log all leads in CRM, follow up regularly, and maintain relationships with past clients for referrals and repeat business.
ï· Issue Identification and Follow -Up: Politely follow up with the relevant person when issues arise, reminding them of pending tasks or responsibilities.
ï· Problem Resolution: Identify the appropriate person to resolve sales -related issues and escalate when necessary.
ï· Help Ticket Management: Raise help tickets for issues requiring intervention and confirm with the responsible party that the problem is resolved.
ï· Corrective Action:
Consult with management (designated supervisor) if corrective actions are needed to address sales process deviations.
ï· Team Monitoring: Oversee cooperative activities with team members to ensure tasks are performed as expected.
ï· Timely Execution: Ensure all sales processes are completed on time, proactively addressing bottlenecks to maintain client satisfaction.
Requirements
Learning & Skill Requirements : -
ï· Lighting Design Knowledge: Understand color temperature, beam angles, CRI, lux levels; master layered lighting (ambient, accent, task, decorative); select appropriate lights for home, office, retail, etc.