Roles and Responsibility
Manage and supervise a team of customer service representatives to achieve sales targets and provide exceptional customer service.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and analyze key performance indicators to identify areas for improvement and optimize processes.
Collaborate with cross-functional teams to resolve complex issues and improve overall business outcomes.
Foster a positive and inclusive work workplace that promotes employee engagement and retention.
Coach and mentor team members to help them develop their skills and career aspirations.

Job Requirements
Proven experience as a Team Leader or similar role in a BPO setting, with at least 2 years of experience.




Robust knowledge of domestic BPO operations, including sales and customer service processes.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
Ability to analyze data and make informed decisions to drive business outcomes.
Robust problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively.
Experience with performance management systems and talent development programs is an added advantage.

📌 Team Leader West Bengal
🏢 TP
📍 West Bengal