Roles and Responsibility
Manage and analyze customer interactions using CRM software.
Provide exceptional customer service and resolve complaints professionally.
Collaborate with the sales team to achieve business objectives.
Develop and implement process improvements to increase efficiency.
Maintain accurate records of customer interactions and transactions.
Identify and escalate issues to senior management when necessary.
Job Requirements
Proven experience in customer relationship management and IT enabled services.
Excellent communication and problem-solving skills.
Ability to work in a team workplace and collaborate with colleagues.
Robust analytical and organizational skills.
Experience with CRM software and technology.
Ability to adapt to changing priorities and deadlines.
Candidate should have a graduate degree.
📌 Business Analyst West Bengal
🏢 TP
📍 West Bengal
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