Customer Support: Respond to customer inquiries via phone, email, live chat, and social media platforms, ensuring prompt and qualified service.

Product Inquiries: Assist customers with product-related questions, provide detailed information about specifications, availability, and pricing.

Order Management: Assist with order tracking, returns, exchanges, cancellations, and issue resolution related to deliveries.

Issue Resolution: Handle customer complaints and issues with a positive attitude, working to resolve concerns in a timely manner.

Customer Satisfaction: Ensure all customers interactions are handled with care, accuracy, and professionalism, aiming for customer satisfaction and loyalty.

Order Processing Support: Assist with order processing, including confirming payment, handling product shipping and logistics concerns,



and ensuring accurate order fulfillment.

Product Feedback: Gather customer feedback and provide insights to the management team to improve the overall customer experience and product offerings.

Requirements

• · Minimum 1 year of experience in a call centre workplace

• · Good communication skills with fluency in English

• · Experience servicing a Domestic customer base

• · Airline, Travel and Resorts experience required

• · Should be able to read fare Rules & Penalty.

• · Able to learn current process quickly and adaptable to change

• · Comfortable making outbound and taking inbound calls

📌 Customer Service Shopstacc Mumbai (India)
🏢 Nameless
📍 India