Position - Customer Service Executive L1

Classification - Voice / Customer Service/ Ecommerce

Reports to - Team Lead / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - 24x7

Days working - 6 days working

Requirements

Job description

● Respond to customer inquiries via Phone, Email and Chat

● Address customer queries related to product, services and vouchers

● Explaining customers, the policies and procedures related to refunds and returns

● Document and maintain detailed customer interactions within CRM

● Coordinating customers concerns with various departments for resolution.

● Offer product and service information to customers, assisting them in making informed decisions.





● Ensuring a positive customer experience

● Any other related tasks needed.

Requirements

● Ecommerce, Product Support experience preferred.

● Minimum 1 year of experience in a call center workplace

● Positive communication skills with fluency in English

● Experience servicing a Domestic customer base

● Should be able to read Rules & Penalty.

● Able to learn current processes quickly and adaptable to change

● Comfortable making outbound and taking inbound calls

📌 Customer Service Shopstacc Process Goregaon West
🏢 Important Group
📍 Goregaon West